Player 2 does not operate a self-serve checkout. Every mentorship engagement starts with a conversation. Payment links are issued manually through Stripe after your application has been reviewed and your plan has been agreed upon.
All payments are processed by Stripe, a PCI-DSS Level 1 certified payment provider. Player 2 never stores or handles card data directly. Payment links are issued from our verified Stripe account under the legal entity Player 2 Tecnologia LTDA.
After your application is reviewed and your mentorship scope is agreed upon with our team, we send a personalized Stripe payment link or invoice by email. We do not offer self-serve checkout — every payment is preceded by a conversation.
Subscriptions, recurring mentorship plans and one-off sessions are configured manually after we understand your goals. This ensures every member is enrolled in the plan that genuinely fits their learning path.
If you enroll in a recurring mentorship plan, the renewal cadence, amount and currency are clearly stated in your Stripe invoice and confirmation email before the first charge. You will receive a renewal receipt from Stripe for every cycle.
You may cancel a recurring mentorship plan at any time by emailing support@player2.pro. Cancellations take effect at the end of the current billing cycle. Access to mentorship and community channels remains active until that date.
Refund requests are reviewed individually under our Refund Policy. To request a refund, contact support@player2.pro with your invoice reference. We aim to provide a first response within 24 business hours.
If you notice an unexpected charge or have any concern about an invoice, please reach out to support@player2.pro before opening a dispute with your bank or card issuer. The vast majority of cases are resolved quickly and directly with our team.
Billing and support inquiries are answered Monday to Friday, 09:00–18:00 BRT (GMT-3). Average response time is within 24 business hours.
Our team handles every billing inquiry personally. For the fastest resolution, please contact support before opening a dispute with your bank.
Payments are processed by Stripe Payments. Player 2 Tecnologia LTDA — CNPJ 42.830.468/0001-53 — is the merchant of record for all mentorship and community services described on this website.
