Refund Policy

1. Scope

This policy applies to educational mentorship sessions, gameplay analysis, strategy coaching, recurring mentorship plans and private community access provided by Player 2 Tecnologia LTDA. It complements our Terms of Service and does not affect statutory consumer rights.

2. Nature of the service

Our offering is a digital, educational service delivered remotely. Each mentorship session, review and community access cycle is considered delivered as soon as the corresponding service has been rendered or made available to the member.

3. Refund eligibility

A refund may be granted when:

• A duplicate or accidental charge has occurred.
• Mentorship services were paid for but have not yet been delivered or scheduled.
• Player 2 is unable to provide the agreed mentorship within a reasonable timeframe.
• A statutory right of withdrawal applies under the Brazilian Consumer Protection Code.

4. Non-refundable situations

Refunds are generally not granted when:

• Mentorship sessions have already been delivered or attended.
• Community access has already been used during the billing period.
• The request relates to subjective satisfaction with mentor feedback or in-game outcomes.
• The request follows a violation of our Terms of Service or community rules.

5. Cancellation timelines

Recurring mentorship plans can be cancelled at any time by emailing support@player2.pro. Cancellations take effect at the end of the current billing cycle. Access remains active until that date and no further charges will be issued.

Scheduled mentoring sessions may be rescheduled at no cost when requested at least 24 hours in advance. Sessions cancelled with shorter notice may not be eligible for a reschedule or refund.

6. Dispute handling

We strongly encourage members to contact support@player2.pro before opening a dispute with a card issuer or bank. Our team handles every billing inquiry personally and aims to resolve issues within 24 business hours. Opening a chargeback without prior contact may delay resolution and result in immediate termination of services pending review.

7. How to request a refund

Send your request to support@player2.pro from the email used at sign-up, including the Stripe invoice or payment reference and a short description of the situation. Refunds are processed back to the original payment method by Stripe, typically within 5 to 10 business days.

8. Brazilian consumer law

Your statutory rights under the Brazilian Consumer Protection Code (Código de Defesa do Consumidor) and other applicable consumer laws are not affected by this policy.